Website Analytics March 23rd, 2010
Email marketing is generally the best overall traffic source for converting revenue or leads that we see. After all – visitors are already engaged and have shown interest in your product or service. Moreover, you are sending them information on special offers and/or newsworthy items.
Sounds like a recipe for success!
But how do you know what is working?
This is my number one item to address with our client base at the moment! We have so many seasonal businesses starting to drip market using newsletters and unless they are tagged using Google Analytics, we have little ability to learn what is and isn’t hitting the right buying buttons!
Let me elaborate on the problem and then explain how to get the maximum amount of useful data from your email marketing campaigns!
If you send out a newsletter and receive visits to your site without tagging, Google Analytics will either show this visit as:
1) A direct visit if your customer has not visited from that computer (browser) before
2) A visit from the source that they last used to view the site. For example, if they searched using Google and clicked on an organic link 3 weeks ago, then clicked on your newsletter, the credit for the visit will be given to the Google/Organic source/medium.
3) A visit from their webmail server. Which IS at least recognizable, but infuriating for trying to build overall email marketing campaign value.
As you can see… none of the above helps to understand how effective that newsletter has been overall, much less which elements of the newsletter were of most interest to people.
Here is how to rectify this issue so that we gain maximum amounts of information from your email marketing campaign.
First of all, it is highly recommended to understand how you need to record your newsletter information. Each time you send a newsletter we need to be able to track the following and this influences the use and naming of our tags. By breaking this out we can see all metrics (including visits/goals/revenue) for each.
The tagging fields we suggest to track these would be as follows:
Now comes the fun part! Use the Google Analytics tagging tool to generate a URL for EVERY newsletter link back to your site. Make sure you get them all! Place them in your newsletter software package to ensure that any tracking link that it applies embeds the fully tagged link.
Some newsletter products, like our Whichabam! Email Marketing Tool, automatically tag links back to your site with Google Analytics code.
With these links now tagged we can not only see the benefit of email marketing but understand what customers are engaging with and focus further on these items to increase conversion. Not just with your email marketing, but also by increasing the presence of these items on your site as a whole.
There is so much valuable data gained from newsletter campaigns! Take the small amount of time to tag before you send, otherwise you are just blindfolding yourself unnecessarily.
Understand your successes so that you can repeat them! 🙂