Comments on: What I Dislike About Facebook

By: Knol Wikipedia Killer or New Adwords Initiative | Rise to the Top Blog

Knol Wikipedia Killer or New Adwords Initiative | Rise to the Top Blog — Mon, 25 Aug 2008 21:17:19 +0000

[...] now the only real place that offered this type of exposure has been FaceBook groups. Having another medium is [...]

By: Frank

Frank — Fri, 22 Aug 2008 05:33:34 +0000

Facebook, it seems, only wants clients who are prepared to toe their line and associate on FaceBook’s own terms and conditions. But with competitors posing stiff a challenge, it remains to be seen how long FaceBook is able to hold on to their ridiculous posture. FaceBook may soon be faced with a Hobson’s choice; either stick to their present repulsive policy or face a continuous erosion in their popularity amongst advertisers. I think they will come around. The numbers will dictate it.

By: Beck

Beck — Tue, 19 Aug 2008 04:37:32 +0000

Who will tolerate this number of resubmissions with facebook? Advertisers have ample choices with other social media sites. It seems Facebook is digging its grave, or else needs to troubleshoot the issue.

By: Dylan Tom

Dylan Tom — Mon, 18 Aug 2008 03:17:32 +0000

The new set up of Facebook is taking us to user information that we are not normally interested in, and I feel is a bit delving into user’s personal details. Distracting Ad set up (for publishers) is creating a big problem for users, every time asking to resubmit the ads with different suggestion!! Really they’re testing the endurance level of PPC advertising users. It seems that they’ve taken the customer service as a low-key priority.

By: Megan

Megan — Wed, 13 Aug 2008 13:30:17 +0000

It’s a shame that Facebook is setting the bar so low for customer service, layout and the other factors mentioned in this blog. Being such a ‘tour de force’ in internet social networking, Facebook should look to set an example for subsequent social networking sites. Borrowing from the name of this blog, Facebook should take it upon themseleves and ‘rise to the top’ in terms of procedures and standards and not make it a race to the bottom.

With that being said, I sure hope it’s Facebook that must alter in order to conform to current internet marketing practices and not the other way around.

By: Robert

Robert — Fri, 08 Aug 2008 15:02:40 +0000

Agree DEEJ. As you know I am looking after many of our client’s PPC campaigns. Facebook have become the most time consuming campaigns to build.

- No MCC (master client center)
- Poor customer service
- No provisions made for agencies
- Unreasonable quality guidelines that exceed logic

I just created and ad (6th attempt) for one of our clients that does hair transplants.

HEADLINE: Company Name Hair Transpant
TEXT: Company Name Hair Transpant
IMAGE: A married couple smiling embracing each other

Here’s what face book said:

Ad Issue(s):
* The text of this ad contains improper or unnecessary punctuation, or lacks necessary punctuation. Per section 6 of Facebook’s Advertising Guidelines, all ads should include logical, correct punctuation, including sentence-ending punctuation for all sentences. If you choose to submit this ad again, please make the necessary changes so that it adheres to all of Facebook’s Advertising Guidelines.

All other PPC engines Yahoo!, Google and MSN have runs these ads for years.

This is just one example of many. In all cases similar ads run on the other engines without a problem. What is up with Facebook?

It’s time consuming and completely impersonal to advertisers. If you compare them with the likes of Google, there is no comparison. Google actually talks to you like a real person…go figure.

If Facebook sees any value in advertisers they MUST change their arrogant, “up yours” attitude.

By: Albert D'costa

Albert D'costa — Fri, 08 Aug 2008 05:06:35 +0000

Each and every tertiary sector company should focus on providing exemplary customer service for its own very survival. This is a cardinal principle that every one should abide by. If Facebook is giving scant regard to such time tested principles, I fear Facebook is in danger of losing gradually its eminence. It’s digging its own grave

By: Sean

Sean — Thu, 07 Aug 2008 04:42:26 +0000

Facebook’s new set up must be stopped; users are extremely confused with its new arrangement. Why are they displaying so much user information for others to see? Stalkers can take chances. Even strong facebook addicts have been raised their brows at this setup. Let them reconsider this change or else they will have to face a drastic loss in the number of their customers especially PPC advertisers.

By: Timothy

Timothy — Wed, 06 Aug 2008 05:15:23 +0000

A social networking site needs to maintain its goodwill if it wants to survive and develop further. Maintaining the dominant position is more difficult than achieving dominance. If facebook is particularly intent on driving away its customers through poor customer service, then it’s killing the goose that lays the golden egg.

By: Steve

Steve — Wed, 06 Aug 2008 03:53:37 +0000

Now with Facebook stalkers can easily get access to their prey. I think the new Facebook set up is a bit invasive; it is displaying a lot of personal information about friends and acquaintances for others to see. No reason why? Is it to flood their homepage? Whatever the reason is this is really perturbing the users.